Refund & Return Policy

Because all products on Print & Pocket are custom-made to order through our print-on-demand partners, our refund and return policy differs from traditional retail.

Custom-Made Products

Every item is printed and manufactured only after you place an order. This means we do not accept returns or exchanges for buyer's remorse, incorrect sizing, or change of mind. Please double-check sizing charts and product details before ordering.

Damaged or Defective Items

If your item arrives damaged, defective, or significantly different from what was ordered, we will make it right. Please contact us within 14 days of delivery at support@printandpocket.com with:

• Your order number
• A description of the issue
• Photos of the damaged or incorrect item

We will arrange a free replacement or a full refund, including shipping costs.

Lost Packages

If your package is marked as delivered but you haven't received it, please wait 48 hours (carriers sometimes mark delivered early) and then contact us. We will work with the carrier to locate the package or send a replacement.

Order Cancellations

Orders can only be cancelled within 2 hours of placing them. Once an order has been sent to our print provider for production, it cannot be cancelled or modified.

Refund Processing

Approved refunds are processed back to the original payment method within 5–10 business days. You will receive an email confirmation when your refund has been issued.

Seller-Specific Issues

If a product has a quality issue related to the design or artwork, we will work with the seller and print provider to resolve the matter promptly.